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recommended work* with DMPI from Dealer-FX

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Service Dashboard gives you control over dealership workflow and creates a more consistent process.  

 Keep the service lane moving by:

  • Viewing an up-to-the-minute timeline of the service process, with timestamps marking the completion of each step for every vehicle 
  • View progress of every vehicle at every stage of service
  • Identify potential issues before they become problems
  • Give customers accurate promise times
  • Generate real-time internal and customer-directed status updates
  • Improve capacity utilization, department throughput and employee efficiency
  • Access all applications and manage all internal and customer communications in one place
Service Dashboard

Add an online scheduler to your website and into the hands of your customers

More about Schedule:  

  • Simplify scheduling management with a user-friendly interface that’s easy to use
  • Increase campaign capabilities with an advanced BDC
  • Book service appointments 24/7 with online and BDC scheduling, and based on time slots/dates/advisors availability 
  • See VIN-driven factory requirements and dealer recommended service menus
  • Reduce no-shows with appointment confirmation and reminder emails
Schedule

Give Advisors the information they need, when they need it - even if they are away from their desks. 


With Advisor Check-In you can: 

  • Stay connected with your team and customers via advanced messaging capability
  • Improve CSI, maintenance penetration, $/RO and service drive efficiency
  • Leverage real-time DMS integration, as well as OEM and previous visit integration
  • Access service history and quickly identify where services have been declined or service visits missed, and generate dealer-recommended services and repairs

Check-In

Give technicians multiple layers of customer data to ensure they have all the information they need to get the job done right, and as quickly as possible

Your technicians will be able to:

  • Get easy access to all history, customer concerns and advisor notes by VIN
  • Email and print detailed 2-page Electronic Vehicle Inspect Reports
  • Get real-time messaging between advisors, the parts department, and other technicians
  • Provide estimates that include parts availability
  • Share pictures or videos of technician recommendations via the customers mobile device
Inspect

Get your customers out the door faster using Check-Out, integrated with EasyPay, a mobile digital payment solution

Impress your customers with:

  • An estimate of costs from the current service to the next with a Maintenance Roadmap
  • Detailed invoicing with line item pricing and partial payment accounting
  • Acceptance of all major credit and debit cards
  • EdgeShield transaction security, utilizing encryption, tokenization and full PCI compliance


Check-Out

Leverage DMS, OEM, and customer service data to generate custom campaigns and call scripts. 

Supports the following campaign types: 

  • Highlighting current promotions and seasonal offers
  • Recalls and software updates 
  • Declined and deferred services
  • Lost souls and potentially lost customers
  • Missed appointment reminders
  • Overdue for service reminders
  • Special and seasonal offers
Customer Connect

Dealer-FX supports certified integrations with 23 leading DMS providers

DMS Integrations
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ONE Platform Gives You:

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*Value of approved recommendations. 

Your service staff are not in front of their computers or tablets 100% of the time. The Dealer Messenger app ensures that they will never miss a vehicle status change which will improve throughput, profits and customer satisfaction.

Features and benefits include: 

  • Proactive, system-generated notifications of vehicle status updates, and incoming messages 
  • Ability to message internally with other dealer users (1:1, Team or Group)  
  • Text with customers – including images and video 
  • Dealership personnel can receive notifications and subscribe to message threads they want to be a part of
NEW: Dealer Messenger

OPTIONAL COMPONENTS