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ONE Platform manages the entire ownership cycle. It seamlessly integrates with OEM systems and all major DMS providers. This gives your dealership real-time access to important data and the most advanced analytics in the industry. 

ONE Platform manages the entire ownership lifecycle. It seamlessly integrates with OEM systems and all major DMS providers. This gives your dealership real-time access to important data and the most advanced analytics in the industry. 

Questions?

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Get a bird’s-eye view of your entire service drive and avoid potential bottlenecks before they can occur

 Keep the service lane moving by:

  • Viewing an up-to-the-minute timeline of the service process, with timestamps marking the completion of each step for every vehicle
  • Sending and receiving texts with customers and employees to get updates, resolve issues and re-set expectations. Messages are easily viewed, sorted and searched, all accessible by VIN
  • Alerting customers and employees when promise-time and quarter-time targets are at risk
  • Measuring and benchmarking each step of the RO process
Service Dashboard

Add an online scheduler to your automotive dealership website and into the hands of your customers

Excite your customers with:

  • A responsive digital and mobile design means your scheduler is concise on any device
  • 24/7 appointment scheduling
  • Real-time appointment and advisor availability
  • VIN-specific service recommendations
  • Service reminders tailored to the customers preferred communication channels
Schedule

Give advisors VIN-specific customer information directly on the tablet, even if they’re away from their desks

Advisors get access to:

  • VIN-specific menus, recalls, and updates
  • Messaging functionality for internal and customer communications
  • Customized dealer-recommended services and repairs
  • Service history and previously declined services


Check-In

Give technicians multiple layers of customer data to ensure they have all the information they need to get the job done right, and as quickly as possible

Your technicians will be able to:

  • Get easy access to all history, customer concerns and advisor notes by VIN
  • Email and print detailed 2-page Electronic Vehicle Inspection Reports
  • Get real-time messaging between advisors, the parts department, and other technicians
  • Provide estimates that include parts availability
  • Share pictures or videos of technician recommendations via the customers mobile device
Inspect

Get your customers out the door faster using Check-Out, integrated with EasyPay, a mobile digital payment solution

Impress your customers with:

  • An estimate of costs from the current service to the next with a Maintenance Roadmap
  • Detailed invoicing with line item pricing and partial payment accounting
  • Acceptance of all major credit and debit cards
  • EdgeShield transaction security, utilizing encryption, tokenization and full PCI compliance


Check-Out

Leverage DMS, OEM, and customer service data to present targeted messages to the right customers, the right channel, and at the right time

 Reach your customers by:

  • Highlighting current promotions and seasonal offers
  • Leveraging online service scheduling campaigns
  • Offering appointment times during off-peak hours
  • Bringing them back to complete previously declined services
Connect

Retain delivers relevant messages to your customers to keep them loyal to your automotive service department

Retain gives you:

  • Detailed campaign delivery, customer activity, and campaign ROI reports
  • Generated target lists for recalls, overdue & declined services, and more
  • Proactive outreach to schedule service prior to estimated due dates
  • Personalized and dealer-branded retention messages for each customer segment
  • The ability to identify and review reasons for customer defection and re-activate potentially lost customers


Retain

Dealer-FX supports certified integrations with all leading automotive DMS providers:

DMS Integrations

ONE PLATFORM WILL 
TRANSFORM YOUR DEALERSHIP 

© Copyright - Dealer-FX 2018

The kiosk lets automotive dealership customers schedule future appointments, check-in for service, view the real-time status of their vehicles, and check-out when the job is done. Indoor and outdoor models available.  

Want more information? Let us know and we'll contact you. 

Leverage DMS, OEM, and customer service data to present targeted messages to the right customers, the right channel, and at the right time

NEW! Self-Service Kiosk

Digitize the entire vehicle delivery process, introduce every customer to the automotive Service Department and enhance the customer ownership experience with Sales2Service.

This digital mobile solution enables you to:

  • Utilize a digital pre-delivery checklist via a tablet-based mobile application 
  • Ensure the first service visit for every customer is booked with a built-in Online Scheduler 
  • Register every customer in the OEM ownership portal 
  • Validate customer information and preferences at the beginning of the relationship

Sales2Service seamlessly integrates with all ONE Platform applications. 

NEW! Sales2Service

CDK Global

Reynolds & Reynolds

Autosoft

PBS

Dealertrack Technologies

DealerBuilt

SAP

Meadowland Systems

MPK

Dominion ACCESS

Auto/Mate

Serti

PBS

Rapid Systems, Inc.

DIS

Oasis Auto Complete

Adam Systems


 “I looked at a number of solutions and Dealer-FX made the most sense to me. It’s an end-to-end platform, covering every process and employee, including technicians. It’s intuitive and easy to use, has built-in messaging and great reporting.”

– Justin Frady, Service Manager
Bill Korum’s Puyallup Nissan

Testimonial: Pullayup Nissan

 We've extended our NADA2019 Special Offer! 

  • Sign-up for ONE Platform before February 28, 2019, and SAVE $2,995 off the cost of the program.*
Special Offer
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