The Nissan Service Workflow Suite, powered by Dealer-FX, transforms the customer experience to become simple, fast and frictionless through the entire ownership cycle.

The Nissan Service Workflow Suite program, powered by Dealer-FX, transforms the guest experience to become simple, fast and frictionless through the entire ownership cycle.

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Get a bird’s-eye view of your entire service drive and avoid potential bottlenecks before they can occur.

 Keep the service lane moving by:

  • Viewing an up-to-the-minute timeline of the service process, with timestamps marking the completion of each step for every vehicle
  • Sending and receiving texts with customers and employees to get updates, resolve issues and re-set expectations 
  • Messages are easily viewed, sorted and searched, all accessible by VIN
  • Alerting guests and employees when promise-time and quarter-time targets are at risk
  • Measuring and benchmarking each step of the RO process
Service Dashboard

Add an online scheduler to your website and into the hands of your customers.

Excite your customers with:

  • A responsive mobile design means your scheduler is concise on any device
  • 24/7 appointment scheduling
  • Real-time appointment and advisor availability
  • VIN-specific service recommendations
  • Service reminders tailored to the customer's preferred communication channels
Schedule

Give advisors VIN-specific customer information directly on the tablet, even if they’re away from their desks.

Advisors get access to:

  • VIN-specific menus, recalls, and updates
  • Messaging functionality for internal and customer communications
  • Customized dealer-recommended services and repairs
  • Service history and previously declined services


Check-In

Give technicians multiple layers of customer data to ensure they have all the information they need to get the job done right, and as quickly as possible.

Your technicians will be able to:

  • Get easy access to all history, customer concerns and advisor notes by VIN
  • Email and print detailed 2-page Electronic Vehicle Inspection Reports
  • Get real-time messaging between advisors, the parts department, and other technicians
  • Provide estimates that include parts availability
  • Share pictures or videos of technician recommendations via the customer's mobile device
Inspect

Get your customers out the door faster using Check-Out, integrated with EasyPay, a mobile digital payment solution.

Impress your customers with:

  • An estimate of costs from the current service to the next with a Maintenance Roadmap
  • Detailed invoicing with line item pricing and partial payment accounting
  • Acceptance of all major credit and debit cards
  • EdgeShield transaction security, utilizing encryption, tokenization and full PCI compliance


Check-Out

Dealer-FX supports certified integrations with 23 leading DMS providers.

DMS Integrations
SEE DMS PROVIDERS

Nissan Service Workflow Suite Includes:


Additional Components:


Meet the Rising Bar of Customer Expectations

FIND OUT WHY ALL OF THESE DEALERS HAVE CHOSEN US AS THEIR SOLUTION  

DID YOU KNOW...

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Dealer-FX Customers have experienced these results*:   

Dealer-FX customers have experienced these results*:

DID YOU KNOW...

51%

Increase In

Customer Pay Sales

12%

Increase In

CSI Scores

$134

Increase per RO

From Appointment to Final RO

*Results represent multiple product configurations for dealerships across North America.

Your service staff are not in front of their computers or tablets 100% of the time. The Dealer Messenger app ensures that they will never miss a vehicle status change which will improve throughput, profits and customer satisfaction.

Features and benefits include: 

  • Proactive, system-generated notifications of vehicle status updates, and incoming messages 
  • Ability to message internally with other dealer users (1:1, Team or Group)  
  • Text with customers – including images and video 
  • Dealership personnel can receive notifications and subscribe to message threads they want to be a part of
NEW: Dealer Messenger